Troubleshooting
Documentation
Troubleshooting
Operational guide for configuration, first test, daily use and support boundaries.
Troubleshooting
| Problem | Likely cause | Action |
|---|---|---|
| Upload fails | Wrong ZIP, upload limit or incomplete download | Download again and use the correct Joomla/WordPress package. |
| AI does not answer | Key, billing, model or blocked server | Retest provider and budget. |
| Shortcode shows as text | Plugin disabled or shortcode copied incorrectly | Enable plugin and copy from the guide. |
| Emails do not arrive | SMTP/CMS mail is not working | Send a test email or configure SMTP. |
| Old cache | CMS/cache plugin/CDN | Clear all caches and hard-refresh. |
Open a GMC Trouble Ticket
Before opening a ticket prepare product, version, CMS, page URL, screenshot, exact error and what you already tried. Do not send secrets.
Open a GMC Trouble TicketLegal and support boundary
The customer remains responsible for backups, credentials, published content, third parties, privacy/cookie compliance, hosting and use of AI or payment providers. Mandatory consumer rights remain unaffected.
Support & Legal
For support, use GMC Trouble Ticket. Do not send passwords, API keys or unnecessary personal data.
