Excursion Rules & Booking Conditions
Excursion Rules & Booking Conditions
These rules apply to all excursions and activities listed on FuerteventuraTV. Please read them before booking.
1. Booking & payment
- A booking is confirmed only after you receive a written confirmation (email or WhatsApp) with date, time and meeting point.
- Prices are per person unless stated otherwise. Children and infant rates apply as shown on each excursion page.
- Payment terms (deposit or full payment) are indicated during the booking process for each activity.
2. Cancellation by the customer
- Free cancellation up to 48 hours before the activity start time, unless a different policy is shown on the excursion page.
- Cancellations within 48 hours, or no-shows, may be charged up to 100% of the price.
3. Weather and operator cancellations
- Sea and weather conditions in Fuerteventura can change quickly. Operators may modify or cancel an activity for safety reasons.
- If the operator cancels, you can choose a new date or receive a full refund of what you paid.
4. Meeting point & punctuality
- Arrive at the meeting point at least 15 minutes before departure. Late arrival may be treated as a no-show.
5. Health, age & safety requirements
- Some activities (buggy, quad, jet ski, boat trips, surf lessons) have minimum age, driving licence, health or swimming requirements — check each excursion page.
- Always follow the instructions of the guides and crew. Participants under the influence of alcohol or drugs will be excluded without refund.
- Inform the operator in advance of pregnancy, reduced mobility, or relevant medical conditions.
6. What to bring
- Sun protection, water, comfortable shoes and, for water activities, swimwear and a towel. Specific equipment is listed on each excursion page.
7. Liability
- Excursions are operated by licensed local partners. The operating company named on your confirmation is responsible for the service, its insurance and safety standards.
- FuerteventuraTV acts as an information and booking intermediary between you and the operator.
8. Questions and support
For any question about a booking, contact us or open a ticket on our support page.
