Privacy Policy
Last updated: 20 June 2026
Operator: Giulio Maria Cappellano, self-employed operator established in Fuerteventura, NIF/NIE ESY1343975F, Calle Benito Perez Galdos 31, 35650 El Cotillo (Las Palmas), Canary Islands, Spain, operates www.fuerteventuratv.net under the FuerteventuraTV / GMC brand. Tourism intermediary code shown on the website where applicable: I-0003278.1.
1. Controller and scope
This Privacy Policy explains how FuerteventuraTV processes personal data when you browse the site, contact us, use forms, chatbot, support tickets, buy CMS products, or send/receive requests about excursions and tourism activities.
2. Data processed
- Contact data: name, email, phone, language, message and preferences voluntarily submitted.
- Excursion booking/lead data: requested date, number of people, activity, hotel or meeting point when needed, operational notes and supplier communications.
- Supplier data: legal name, tax ID, representative, tourism registration, licences, insurance, product sheets, images and commercial terms.
- CMS purchase data: email, product, license, domain, payment, invoice, support ticket and technical logs.
- Technical data: IP address, security logs, session, cookie consent, device, browser and pages visited.
- Chatbot and tickets: message content, attachments sent by the user and history needed for support.
3. Purposes and legal bases
| Purpose | Basis |
|---|---|
| Answer requests, quotes, bookings and support | Pre-contractual steps or contract |
| Forward a request to the real excursion supplier | Pre-contractual steps requested by the user / legitimate interest |
| Manage payments, licenses, refunds and accounting | Contract and legal obligation |
| Security, abuse prevention, debugging and website protection | Legitimate interest |
| Analytics and non-essential cookies | Consent |
4. Recipients
Data may be shared only where necessary with excursion suppliers, hosting, email, payment, technical support, chatbot/AI, analytics, advisers, public authorities or entities required by law. Personal data is not sold.
5. Transfers, AI and technical providers
Some technical providers may process data outside the European Economic Area. Where this happens, we rely on adequacy decisions, standard contractual clauses or other GDPR safeguards. Messages sent to chatbot, tickets or AI tools may be processed by technical providers as processors or sub-processors for support, security and debugging.
6. Excursion suppliers
When you request information or book an activity operated by a third party, the minimum necessary data may be sent to the real service provider, who acts as an independent controller for service delivery, safety, invoicing and complaints.
7. Retention
Data is kept for the time needed for the purposes stated, tax/accounting terms, complaints and legal defence. Unneeded leads are deleted or minimized; supplier documents are kept during the collaboration and later legal limitation periods.
8. Rights
You may request access, rectification, erasure, restriction, portability and objection. You may withdraw cookie/marketing consent. No DPO has been appointed; use the privacy email shown in contact details. You may complain to the AEPD or your competent authority.
9. Security warning
Do not send passwords, API keys, unsolicited documents or sensitive data through forms, chatbot or tickets. If technical access is needed, use only agreed temporary and revocable channels.
Artificial intelligence (EU AI Act)
Section added on 3 August 2026 pursuant to Regulation (EU) 2024/1689 (the “AI Act”), whose transparency obligations apply from 2 August 2026.
AI chat assistant
This website offers a virtual assistant (“EL Savio”). EL Savio is an artificial intelligence system: when you use the chat you are interacting with an AI, not with a human operator. Replies are generated automatically and are provided for general information only; they may occasionally be inaccurate or incomplete and they do not constitute professional advice or a contractual commitment. Prices, availability and bookings are binding only when confirmed by our staff or by the booking system. Chat messages are processed on our behalf by third-party AI infrastructure providers under data-processing agreements; please do not enter sensitive personal data (for example health information) in the chat. You can always reach a human through the contact details published on this website.
AI-assisted content
Some editorial content on this website (articles, guides, descriptions, translations) is produced with the assistance of generative AI tools and is reviewed and published under human editorial responsibility. Where images, audio or video are entirely AI-generated and could be mistaken for authentic material, they are labelled as such in accordance with Article 50 of the AI Act.
No automated decision-making
We do not use artificial intelligence to take decisions that produce legal effects concerning you or that similarly significantly affect you (Article 22 GDPR). The AI tools used on this website do not perform emotion recognition, biometric categorisation or social scoring.
Your rights and supervisory authorities
Your rights under the GDPR (access, rectification, erasure, objection, portability, complaint to a supervisory authority) are unaffected and can be exercised through the contact details provided in this privacy policy. Market surveillance of AI systems in Spain, where the site owner is established, is entrusted to the Spanish Agency for the Supervision of Artificial Intelligence (AESIA).
Reference framework
GDPR · LOPDGDD · LSSI-CE · Consumers · AEPD cookies · Canary Decree 89/2010 · Canary Decree 362/2023
