GMC support
Use this support area for active GMC customers, licensed site owners and authorised project contacts who need help with an installed product or account.
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Who can use support
Support is for paying customers, valid license holders and authorised maintainers of a GMC-managed site or extension. Include the product, account, license or site URL so entitlement can be verified.
Before opening a ticket
Check the Knowledge Base first, then include the affected URL, Joomla or product version, exact error, steps to reproduce, screenshots and what changed recently.
Included support
Covered requests include installation problems, product defects, update issues, account or billing support, configuration guidance and reproducible integration faults inside the supported product.
Not included
Custom development, unrelated third-party extensions, hosting administration, emergency incident response and provider account operations are separate work unless they are explicitly included in your plan.
Confidentiality
Do not paste passwords, API keys, private tokens or payment data in tickets. Share only masked values or the variable name, and use an approved secure channel when a secret is required.
Noise and response limits
Repeated, duplicate or abusive requests may be merged, paused or closed. Response times depend on the active plan, priority and completeness of the diagnostic details.
