Terms of Service

1. Acceptance

By using www.fuerteventuratv.net you accept these terms, the privacy policy, cookie policy and specific terms shown for CMS products, excursions, leads, bookings or payments.

2. Services

• Tourism information, videos, guides and editorial content.
• Intermediation or referral of excursions and tourism activities offered by third-party suppliers.
• Digital/CMS products, licenses, downloads and support.
• Forms, chatbot, tickets and commercial requests.

3. Excursions and third-party suppliers

Unless stated otherwise, the real excursion supplier is responsible for performance, safety, permits, insurance, guides, transport, weather decisions, operational cancellations, invoicing and service complaints. FuerteventuraTV may act as tourism intermediary, marketing channel or payment facilitator.

If several travel services are combined or facilitated in the same operation so that they qualify as a package travel arrangement or linked travel arrangement, the mandatory rules of Real Decreto Legislativo 1/2007 and the relevant information/guarantee obligations apply.

4. Information, prices and availability

We make reasonable efforts to keep information correct, but availability, weather, sea conditions, quotas, times and prices may change. Before payment or confirmation, the terms shown on the specific product/proposal apply, including final price, applicable taxes, supplier, meeting point, cancellations, physical requirements and limitations.

5. CMS digital products

CMS products are self-hosted software supplied under license and documentation. The customer remains responsible for hosting, backups, compatibility, credentials, content, privacy/cookies, third parties and updates.

6. Accounts, tickets and fair use

Do not send secrets in tickets. Support, downloads, licenses and accounts may be suspended for abuse, fraud, chargebacks, spam, security violations or out-of-scope requests.

7. Liability limit

To the extent permitted by law, FuerteventuraTV is not liable for indirect damages, lost profit, third-party supplier errors, weather, operational cancellations, services not directly operated by us, or misuse of software. Mandatory consumer rights remain unaffected.

8. Complaints and complaint forms

Consumers and users may send complaints to the contact details shown. Where applicable in the Canary Islands, official complaint forms or an equivalent procedure are available. For third-party excursions, performance complaints may also be forwarded to the real supplier.

9. Right of withdrawal (consumers)

If you are a consumer resident in the European Union, you generally have 14 calendar days to withdraw from a distance contract without giving a reason, in accordance with Royal Legislative Decree 1/2007 (TRLGDCU), art. 102 and following. To exercise it, send an unequivocal statement to This email address is being protected from spambots. You need JavaScript enabled to view it.; we will refund the payments received without undue delay and no later than 14 days from being informed, using the same means of payment.

Two statutory exceptions apply to our services (TRLGDCU art. 103):

• Leisure and tourism services with a specific date or period of performance (art. 103.l): excursions and activities booked for a given date are not covered by the right of withdrawal. The applicable cancellation rules are those in the Excursion Rules and those of the supplier.
• Digital content not supplied on a tangible medium (art. 103.m): where a licence key or download is made available immediately, the right of withdrawal is lost once performance has begun with your prior express consent and your acknowledgement that you thereby lose that right. You are asked to confirm this at checkout; if you are not asked, the right of withdrawal remains available for 14 days.

10. The Fvtvgmc Meta application

The Fvtvgmc application is used together with the GMC Instagram Feed Gallery and GMC Facebook Page Feed extensions. It works as follows:

• What it does: after you authorise it, it reads the public content published by your own Facebook Page or Instagram professional account (media, captions, dates, permalinks and, where available, like and comment counts) and displays it on the website you operate.
• What it does not do: it does not publish, delete or modify content on your behalf unless you explicitly use a publishing feature; it does not read private messages for display purposes; it does not sell, rent or share your content or your data with third parties.
• Access tokens: the token issued by Meta is stored in the configuration of the website that uses it and is accessible only to that website’s administrators. Tokens obtained through Instagram Login are renewed automatically so that the connection does not expire.
• Revoking access: you can disconnect the application at any time from Instagram (Settings → Apps and websites) or Facebook (Settings → Business integrations). Revoking access immediately stops any further data being read.
• Deleting data: see the Data Deletion Instructions.

Facebook and Instagram are trademarks of Meta Platforms, Inc. FuerteventuraTV / GMC is not affiliated with, endorsed by or sponsored by Meta.

11. Intellectual property

Texts, videos, photographs, layouts and software published on the website are protected by copyright and belong to the operator or to their respective owners. Content displayed through the Fvtvgmc application remains the property of the account that published it.

12. Personal data

Personal data is processed as described in the Privacy Policy and the Cookie Policy, in accordance with the GDPR (Regulation (EU) 2016/679) and Spanish Organic Law 3/2018 (LOPDGDD).

13. Changes to these Terms

These Terms may be updated to reflect changes in the services or in the applicable law. The version published on this page, with its update date, is the one in force. Changes are not applied retroactively to orders already placed.

14. Law

Spanish law applies. For B2B relations, competent venue is Canary Islands/Spain, except mandatory rules.

AI-generated content and AI assistant

Parts of this website’s content are created with the assistance of artificial intelligence tools and are reviewed under human editorial responsibility before publication. The virtual assistant “EL Savio”, where offered, is an artificial intelligence system: its answers are generated automatically, are provided for information only, do not constitute professional advice and do not bind the site owner — prices, availability and bookings are binding only once confirmed by our staff or by the booking system. Further transparency information required by Regulation (EU) 2024/1689 (AI Act) is provided in our Privacy Policy.

Reference framework

GDPR · LOPDGDD · LSSI-CE · Consumers · AEPD cookies · Canary Decree 89/2010 · Canary Decree 362/2023

Contact

This email address is being protected from spambots. You need JavaScript enabled to view it. - This email address is being protected from spambots. You need JavaScript enabled to view it. - +34 633 168 995